Certificate programme on
Excellence in Office Administration

 

April 1 to 12, 2010 - 6.30 to 8.00 p.m.

 

Venue:
Torrent-AMA Management Centre • Core-AMA Management House
ATIRA Campus, Dr. Vikram Sarabhai Marg, Ahmedabad 380 015

 

For Whom:

 

Support staff and those who aspire to make a career in administration.

 

Why this Program:

 

A lost inquiry on the telephone or an improper reply to a prospective customer will impact on organization’s ability to withstand the present competitive market. However, the image of your organization is projected to the customers and suppliers by the Support Staff. Rude conversations with the customers, inability to give proper reply etc. will ruin the reputation of the organization. Here comes the need for attitudinal changes, Team Work, good communication skills, Leadership style etc. Continuous  education and updating  oneself through training and extensive reading help you to attain these skills. One needs to be multi-skilled to fit into the new system of companies.

 

Methodology:

 

These week-end classes in the evenings, employ games, thought experiments and group simulations. These techniques help individuals’ to shed their inhibitions and other mental blocks. Looking to the spiritual, mental and emotional needs and expectations, these classes have great impact on people’s lives and jobs.

 

Topics Covered

 

l Changing Scenarios in Business
l Work Place and Family Life
l What is Support Function
l Boss-subordinate relationships
l Communication Fundamentals
l Positive and Negative attitudes, Thinking Processes
l Inter-personal Relationships
l Time Management
l Self-development, owning responsibility

 

Faculty Facilitator:

 

Mr. Jacob Mathews
Mr. Mathews is one of the well-known trainers in Human Resource Development. Having worked in large public sector organization and the Space Program. Mr. Mathews earned excellent reputation as a Public Relations professional and Trainer in Soft Skills and OD.

 

Fee:

 

Rs.1500/- per participant. (Concession for members 10%, patron members 20%). Fee includes course fee, cost of reading material and refreshment. The cheque may please be drawn in the name of ‘Ahmedabad Management Association.’

 

Registration :
Please send your registration along with participation fee to:

Executive Director,
Ahmedabad Management Association,
ATIRA Campus,
Ahmedabad 380 015.
Ph: 26308601-6 Fax: 26305692
E-mail: amaahd@gmail.com

For Registration Forms Click Here (Email it or Fax it with Your Information)