CONTENTS

• Understanding Client Needs
• Building Long-Term Relationships
• Communication Strategies with Overseas Clients
• Managing Client Expectations
• After-Sales Support and Follow-Up
• Leveraging Technology for Client Relationship Management (CRM)
• Cultural Sensitivity and Emotional Intelligence

FOR WHOM
Existing and Aspiring Exporters, MSME Owners & Staff, Entrepreneurs, EXIM Professionals, Management Students

Programme Date: September 11, 2026

Time: 2.00 PM to 5.00 PM

Fees (Incl. 18% GST): INR 500

Faculty: Mr. Dharmendra Joshi Founder, Growth Associates is a Trainer, Export Strategy Consultant and Organization Development Consultant. He holds BE (Chemical) and PGDM. He has conducted a large number of training programs for reputed organizations like Bhaskar Group, Idea Cellular, L&T Finance Ltd, SGS India Ltd, BASF Ltd, Southern Gujarat Chamber of Commerce & Industry and many more. He was associated with Vatva
Industries Association as Secretary and Vice President in the past. He is currently associated as Freelance Advisor with PHD Chamber of Commerce & Industry (Gujarat State Chapter).